Privacy Policy - Friendly Referrals App
Last Updated: April 11, 2025
Introduction
Friendly Referrals App ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our referral application for Shopify stores.
Information We Collect
We collect the following information to provide and improve our services:
- Store Information: When you install our app, we access basic Shopify store information such as store name, contact email, domain, and primary URL.
- Customer Information: We collect customer email addresses and names to facilitate the referral process. Specifically:
- Customer names are used to personalize referral emails so that recipients can identify who sent them the referral.
- Customer email addresses are necessary to send referral rewards (such as discount codes) to both referring customers and those who accept referrals.
- Order Data: We track order data for two purposes: (1) to enable the referral system to function properly by tracking conversions and triggering rewards, and (2) because our subscription billing is based on the total number of orders processed.
- Referral Data: We track referral links, referrers, referred customers, and reward information.
- Usage Data: We collect information about how you interact with our app, including features used and performance metrics.
- Billing Information: When you subscribe to our paid plans, Shopify handles the payment processing and maintains all billing history. We do not collect or store your credit card information, and we only maintain records of your current subscription status.
How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our service
- To process and manage referrals
- To detect and prevent fraudulent referrals
- To improve and optimize our app
- To communicate with you regarding service updates
Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share information with:
- Shopify, as necessary for app functionality
- Cloud hosting services and customer support software that help us operate our app
- Legal authorities when required by law
Data Security
We implement appropriate technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure hosting infrastructure with industry-standard protections
- Data encryption at rest and in transit
- Regular security assessments
- Access controls limiting data access to authorized personnel only
While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Security Incident Response
In the event of a security incident or data breach that affects your information, we will:
- Promptly investigate the scope and cause of the incident
- Take immediate steps to contain and mitigate any potential harm
- Notify affected users within 72 hours of discovering a breach that impacts personal data
- Provide clear information about what information was affected and what steps users should take
- Cooperate with Shopify and relevant authorities as required
- Implement corrective measures to prevent similar incidents in the future
We maintain a detailed incident response plan that is regularly reviewed and updated to ensure swift and effective action in case of any security events.
Data Retention and Deletion
We retain your information for as long as necessary to provide our services or as required by law.
If you uninstall the Friendly Referrals App from your Shopify store, all of your data will be automatically redacted from our systems within 24 hours following uninstallation.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (where applicable)
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.